5Dimes Casino Review
- High-quality gaming interface
- Sportsbook included
- Quick live chat response
- 20+ years in operation
- Easy site navigation
- Lots of poker and casino/slot games
- Credit cards process instantly
- Tailored telephone support
- Outdated website
- Lack of brand name slots
Perhaps considered as one of the veteran online casinos, 5Dimes Casino has been in operation now since 1996. As part of the 5Dimes group, its games run on Real Time Gaming and Visionary iGaming software, and players can do betting and gambling on the go in their mobile browser.
Mainly a sportsbook, it offers casino games like blackjack and roulette, and the site is available in the English language only. The site is licensed and operated in Costa Rica, although according to various online casino reviews, it does have a slightly sketchy reputation.
Read our 5dimes casino review to find out why.
Despite an Outdated Design for 5Dimes Casino, the Gaming Interface is High Quality
The design is a bit of a mixed bag – being absolutely fantastic in some areas, and really poor in others. As far as the game play interface goes, it’s brilliant.
Plus, as another bonus, gambling interfaces are high quality and provide an outstanding betting experience. This is particularly the case for slot machines and table games on further review.
On the downside, the online site itself isn’t as good. While being reasonably easy to navigate, it looks outdated.
Something else we’re not keen on is the fact the casino assigns a username automatically when a new user registers. This is irritating as it seems impossible to change anywhere on the site, and the name assigned isn’t easy to remember.
As far as the sportsbook is concerned, our first impression of this area is that it’s bland. On the upside, we love the fact live sports betting is offered, plus the absence of annoying ads which typically plague other sites.
The top bar navigation makes finding games easy and there’s a myriad of options to choose from which is a definite bonus. Players can see in-game betting options there, while bet types can also be sorted. This is good, as many other sportsbooks don’t allow this for bets.
The navigation menu can be used to choose the type of bet to be made, also listing all the sports available for that type of wager or bet. Odds can also be displayed in different ways to suit users’ needs.
For example, bets can be displayed in both the US and EU styles, and pricing formats can also be adjusted. In total, there are twenty sports to bet on, and esports are also available which is a win-win in our opinion.
- Live Casino Games
- Online Blackjack
- Online Slots
- Online Video Poker
Deposits and Withdrawals
Quick and Free Deposits and Withdrawals at 5Dimes Casino Despite Some Payment Restrictions
Players can choose from six options when it comes to making a deposit, which is a nice bonus. This includes credit card, money order, sportsbook transfer, person to person transaction, Bitcoin, and account to account deposit transfer.
Unfortunately, deposits can’t be made instantly and on average, take around thirty minutes time to process. This is annoying if a player is itching to play poker or blackjack, or just make bets! Bitcoin takes longer (usually a couple of hours) Credit and debit cards are a good way of depositing as they don’t incur processing fees and they credit right away.
If a deposit can’t be made by card, then a person to person transfer can be used. The downside of using this method is that an upfront fee is needed. If that didn’t sound bad enough, it can take up to 24 hours to process.
Inter-book and account to account transfers are possible, enabling players to transfer funds from other offshore sportsbooks, or transfer money from a friend’s account.
Withdrawals of users’ wins are possible through person to person transfers, money order, bank wire, cashier check, Bitcoin and account to account transfer. Some can only be used between Monday and Thursday, posing an issue for those wanting to play over the weekend.
Some options also have fees, ranging between $15 and $80. If players want to withdraw using a method like check, they should know they can take up to a week to process, sometimes costing up to $80 in fees. However, players are permitted to request one free check withdrawal every month as long as they request it before 1pm on Mondays.
Person to person transfers have a limit of $450 and can take up to 48 hours to process. This means that per transfer, this can cost players between $10 and $35.
Bank wire is another valid withdrawal method, with a minimum of $1,000 and an upper limit of $9.5k cash – perhaps best for those big poker wins! If players aren’t sure which withdrawal method is best for them, there is a dedicated cashout phone number available for help, advice and review.
As a Long Established Site with Helpful Support, 5Dimes Casino Makes Players Feel Secure
5Dimes Casino appears to do much more in the way of customer support than other sites. To begin with, there are many ways to get in touch, like telephone, email and live chat.
For customers who prefer to look themselves, there’s a detailed help centre offered that covers the most common questions.
Interestingly, reviews for customer support at 5Dimes are mixed. While customers love the quick responses from the live chat, others have been unimpressed by the brash or snappy responses they received.
On the upside, several different telephone support lines are offered, which customers say are easy to use – so this is a bonus. Customer support is also secure, and customers are required to provide a four digit pin before speaking to support staff.
In terms of security, the site is licensed and regulated in Costa Rica. However, don’t be fooled the site is reputable for this alone.
There’s actually no central governing body there to oversee customer problems or ensure casinos are behaving properly. In fact, there have been some reports of dodgy dealings for the site itself.
This includes news reports of $32k cash being withheld from one customer after they were incorrectly paid $3,990 cash, despite querying it with several reps. The site was also involved in a money-laundering scheme back in 2016. Players were being offered incentives to use Amazon gift cards as a form of payment.
Putting these concerns aside, players should remember that the site isn’t brand new. In fact, it has been in operation for over 20 years. Despite its somewhat dodgy history, more recent reviews indicate it is a reputable operator, for all games, including poker.
This is only backed even more by the fact the casino has both SSL encryption and certification by the Comodo RSA Certification Authority.
Despite no Mobile App, 5dimes Casino Works in Mobile Browsers – Enabling Play on the Go
The mobile site is similar to its desktop counterpart. However, to view it effectively on smaller screens, it’s necessary for users to pinch in and out all the time, and this can be annoying.
The good news is that most games, including poker and slots, are mobile ready. Players should, however, make sure their mobile browser is up to date with the latest version.
Despite the lack of an app for the casino itself, there is a sports guide style app available for download for iOS and Android users. Within this, players can discover game tips for games like blackjack and roulette plus a whole range of interesting facts regarding sport.
Fancy a Gamble? Be Sure to Use the 5Dimes Casino No Deposit Bonus and Begin Playing Today!
We’re pleased to say that overall, there are lots more things going for 5Dimes Casino than against it.
The interface of the site is high quality and allows users to find their way around easily. There is a great selection of both sportsbook and casino games on offer.
Sportsbook games are easy to find, thanks to the excellent navigation. We also love the fact that odds can be displayed in different ways, and esports is a part of the offering.
As far as casino games are concerned, the site excels in choice for poker and casino games like blackjack and roulette, as well as slots where 3D versions are also featured. We particularly love the fact that Super 6 live dealer games are featured, as they are something of a rarity among other online casinos. Casual games are also offered as a welcome change to traditional casino games.
There are many great ways to pay, including Bitcoin, which allows free deposits and withdrawals. Credit and debit cards are another, which don’t charge fees and process instantly.
Other ways to deposit include interbook, account to account and check withdrawal. This can be requested free once every 30 days if requested before 1pm on Monday.
If players aren’t sure which withdrawal option is best for them, they can call the dedicated cashout line which offers useful help and advice.
The customer support this casino offers is better than many other sites, with a multitude of contact options available. What’s particularly great about support is the tailored phone lines for specific queries, and the high levels of security within support as well.
Security is equally as strong. The site has been operating for over twenty years now, and the more recent reviews indicate the casino is a reputable operator. The site is also fully encrypted and RSA certified.
Players wanting to play on the go will like it here. The site can be accessed through a mobile browser and most of the games are mobile friendly. An app sports guide is also available to download.
Just like many online casinos, there are some areas 5Dimes Casino could improve on to make for an even better experience.
The site itself could be updated to allow it to compete better in a crowded marketplace. It’s also recommended for this casino to allow users to create their own username rather than assign one automatically.
The landing page for the sportsbook could be upgraded significantly and as far as slots go, more branded names could be introduced.
It seems the casino also might need to work on its customer service, considering some of the negative reviews for live chat.
While the site is largely secure, players should remember that the casino is licensed in a place with no central governing body. Plus, they should consider some of the dodgy dealings the casino has associated with in the past which made widespread news.