CasinoMax Casino Review
- Great mobile version
- Big jackpots
- Responsive support
- Good welcome offers
- Free no deposit chip
- Great UX on mobile site
- Live dealer games
- Top customer service
- Dated desktop site design
There is a lot to admire about the North America-friendly CasinoMax. In our online casino reviews, our experts will explain what they liked and weren’t so impressed with. This relatively new desktop and mobile casino has exciting welcome offers, such as a bonus of 300% up to $3,000, which players can use three times. Let’s dive in and find out if it really is ‘the ultimate gaming experience’.
CasinoMax is unlikely to win any awards for its current desktop website design. It serves its purpose – to host Casino games – but it does feel like a website that anyone reading this, with a bit of determination, could create. The site was only launched in 2017 so we expect the design to evolve over the coming months and years. On the other hand, the mobile site is modern, well-organised and attractive.
Also, we had no problems navigating this recently-launched Online Casino. There’s a helpful sidebar on the left of the screen on desktop, including links to the home page, new games, table games, slots, video poker, speciality games, progressive jackpots, players’ ‘favorites’ and live dealer games.
One small obstacle we ran into at first was the requirement to set up an account before we could access the website and explore, but players do not have to share their payment details and we were able to start playing as soon as we filled in our basic details, like our name, address, date of birth and telephone number.
Casino Max isn’t full of the most famous Casino Slots but it does have a good selection of around 200 interesting games. One of its most thrilling Slots is arguably Aztec’s Millions, which gives players the chance to aim for jackpots that can grow to millions of dollars. Aztec’s Millions, an ancient Aztecs-themed Slot, is highly-volatile and has 25 paylines and Scatter symbols.
Another fun Jackpot Game they have is Realtime Gaming’s Megasaur – players can win a mega prize, of hundreds of thousands of dollars. Megasaur has 25 paylines, mega, major and minor symbol values, plus Megasaur, Win-Win and Feature Guarantee II features. Megasaur isn’t exactly futuristic in appearance but it’s impossible to criticise the big wins available.
Further, players who just love Live Casino are catered for, with live Blackjack, Roulette, Baccarat and Super 6. The selection is not vast – there are five different Blackjack games and that’s the widest choice. There are four Roulette games and two Baccarat and Super 6 games respectively. In case players are not familiar with Super 6, it is a variation of Baccarat where the player places a side-bet and wins when the banker wins on six. [link to Super 6 article?]
The deposit and withdrawal methods at CasinoMax are limited, with Visa, American Express, Mastercard, Bitcoin, Skrill, Neteller, ecoPayz, bank transfer and cheque accepted. Plus, there is a minimum withdrawal amount of $200 and a withdrawal limit of $4,000 per week. Available currencies are US dollars and Canadian dollars.
Security & Support
If players want to check out terms and conditions or other information, the website itself leaves players in the dark. There are no tabs or links to ‘terms and conditions’, ‘complaints’, or even an about us section that we could find. But after signing up, players will receive an email with information about welcome offers and how to receive support. Casino Max’s customer support consists of live chat, telephone, and email. However, the website’s live chat function did not work for us at the time of our review.
However, we were able to get in contact with them via email – firstname.lastname@example.org – and we received a friendly and informative response in just five minutes!
Casino Max requires players to contact their live chat to claim the free spins welcome bonus. We found this an awkward issue for customers and feel it would be better if the bonus was issued automatically. Nevertheless, we were pleasantly surprised to see that players can claim the welcome bonus three times.
Despite some hiccups when getting familiar with Casino Max, our welcome email was reassuringly professional and it cleared up several questions we had, like the terms relating to the welcome offer. Also, in this email, new members will find more guidance on how to find support than exists on the actual desktop site.
One of the interesting facts about Casino Max is the mobile version, available on Android and iOS, is much more visually appealing than the desktop site. The user experience is also much better. The mobile site design is refreshing and the home page is laid out like a poker table, with seven ‘seats’ or tabs, showing in a clockwise direction: Slots, More Games, Last Played, Menu, Deposit, Favorites and Table Games.
Casino Max’s desktop site doesn’t have the best user experience of the Online Casinos we know, mainly due to a lack of clear ways to find information or get customer support. Nevertheless, Casino Max claims to have the ‘highest rated customer support in the industry’ and we saw this for ourselves when we contacted them by email.
In terms of the overall Casino experience, we would recommend trying the mobile casino before the desktop site, if possible. It is not every day we recommend a mobile version over desktop but the difference is like night and day.
For players who are looking for a new Online Casino to play on the go, with some delicious welcome offers to boot, we think Casino Max is well worth trying.